Privacy Policy

We wrote this privacy policy to help you understand what information Herbalife Nutrition Foundation as the controller (“HNF,” “we,” “us,” and “our) collects, how we use it, and what choices you have. It applies to all information we collect through out online properties where this policy is posted.

Some of the concepts below are a little technical, but we’ve tried our best to explain things in a simple and clear way. We welcome your questions and comments on this Policy; you can contact us at [email protected].

Last Revised: August 1, 2019

  1. What Information Do We Collect?

We collect three categories of information about you: information you give us, information we collect automatically, and information we collect from third parties.

Information You Give Us Directly

When using the website, you may provide us certain personal information such as your name, email address, phone and credit card information, as well as in honor of or in memory of whom the tribute is donated. For example, you may provide your credit card information when making a charitable contribution to us. You may prefer to make your donation anonymously, but sometimes if you don’t provide us with the requested information, we won’t be able to provide you certain services.

Information We Collect Automatically

These days, whenever you use a website or other Internet service, there’s certain information that almost always gets created and recorded automatically. The same is true when you use our websites.

When you use our Sites, our servers record certain information (“log data”) including information that your browser automatically sends whenever you visit a website or that a mobile app automatically sends when you’re using it. This log data includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamps, and/or how you used the websites (such what parts of the Sites you viewed and when, and how often and how long you’ve used the websites).

We also collect information from cookies as described below.

Information From Third Party Sources

We may receive additional information about you from public and commercially-available sources and other third parties. For example, if you use a third-party service like Facebook or Twitter on the website we may also collect information about you from these services.

We also receive information from our parent company Herbalife.

  1. What Information Do We Collect From Cookies?

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are. Cookies can help a website to arrange content to match your preferred interests more quickly. Some cookies may allow us to recreate and replay user sessions on our Sites. Most major websites use cookies.

A cookie will typically contain the name of the domain from which the cookie has originated; the “lifetime” of the cookie; and a value, usually a randomly generated unique number.

Herbalife uses different types of cookies to fulfill a number of purposes that help protect, process and improve the user experience. Some of these cookies are temporary and leave your browser once you close our site. Some of these cookies remain in your browser for much longer (though how long will depend on the lifetime of the cookie). Third parties may also serve cookies via the Sites to assist in the purposes. The types of cookies we use include the following:

Performance Cookies
These are used for the following purposes:

• to help us route traffic between servers;
• to understand how quickly features load for users;
• to identify and resolve user experience issues and improve website operations;
• to resolve member inquiries and help ensure compliance with our member rules; and
• to count the number of users of our site.

Preference Cookies
These are used for the following purposes:

• to enable the website to provide enhanced functionality and personality;
• to allow Sites to remember information that changes the way the site behaves or looks;
• to carry information across pages and avoid having to re-enter information; and
• to allow you to access stored information within session.

Analytics Cookies
These are used for the following purposes:

• to compile aggregated statistics that allow us to improve the structure of our website;
• to help us better understand how people interact with properties of the website and applications; and
• to help us to determine what product ads are most relevant.

Security and Authentication Cookies
These are used for the following purposes:

• to authenticate users and prevent fraudulent use of credentials;
• to protect user data from unauthorized parties;
• to provide security within shopping baskets or transactions; and
• to prevent activity that violates our policies

Targeting and Advertising Cookies
These are used for the following purposes:

• to allow us to tailor content or advertisements to match your preferred interests or to avoid showing the same advertisements repeatedly;
• to help measure the performance of marketing campaigns; and
• to get insight into how people use our products.

We have published a cookie preference center that will allow you to accept or decline cookies on our Sites. Please note that some cookies are Required for our Sites functionality, security, or compliance purposes and that these cookies cannot be turned off in the preference center. You can access our cookie preference center by visiting our preference center page.

In addition, you have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if certain cookies are disabled. Should you wish to be alerted before a cookie is accepted on your hard disk, guideline instructions follow below:

• Cookie settings in Internet Explorer
• Cookie settings in Firefox
• Cookie settings in Chrome
• Cookie settings in Safari web and iOS.

You can easily delete any cookies that have been installed in the cookie folder of your browser. For example, if you are using Microsoft Windows Explorer:

• Open ‘Windows Explorer’
• Click on the ‘Search’ button on the tool bar
• Type “cookie” into the search box for ‘Folders and Files’
• Select ‘My Computer’ in the ‘Look In’ box
• Click ‘Search Now’
• Double click on the folders that are found
• ‘Select’ any cookie file
• Hit the ‘Delete’ button on your keyboard

If you are not using Microsoft Windows Explorer, then you should select “cookies” in the “Help” function for information on where to find your cookie folder.

  1. What Are The Purposes For Collecting Personal Information? 

We use personal information for a handful of purposes:

To prepare and perform an agreement with you, such as:

  • To process your charitable contributions; and
  • To match you with volunteer opportunities.

To meet our legal obligations, such as:

  • To perform our accounting and tax obligations; and
  • To respond to government and/or judicial requests.

To accomplish legitimate business purposes, such as:

  • To make the website available;
  • To protect the integrity and security of the website;
  • To improve our services and the website;
  • To resolve your inquiries or questions; and
  • To enforce our terms of use and our other rights.

On the basis of your consent:

  • To periodically send you informational and/or promotional materials such as the HNF newsletter; and
  • To use certain cookies and similar technologies.

You can withdraw consent at anytime by contacting us at the email address provided below, by unsubscribing from marketing emails, or by changing the privacy settings of your browser discussed above. If you withdraw consent, this action may impact your experience with us.

  1. How Will We Store Your Information?

We store your information in a secure environment protected by a combination of physical and technical measures. There is no general public access to this information, except for information you voluntarily provide in public communities and forums on the Sites or third party platforms.

  1. How Long Will We Keep Your Information?

We may retain personal information as long as necessary to achieve the purposes for which it was collected as described above or as required by law, whichever is longer.

  1. How Do We Share Your Information?

 We may share your information with affiliates (companies that control, are controlled by, or are under common control with, HNF) as well as select business partners and service providers. Examples of how these entities will use your personal information include without limitation processing your charitable contributions, making certain functionality and services available to you such as the website, offering services that may be of interest to you, and providing us with legal advice.

We may also share your information as required by law, to respond to a government request including a subpoena, legal proceeding, or similar legal or judicial process or arbitration.  We may also share your information to investigate or prevent fraud or other illicit activity.

  1. Where Will We Store Your Personal Information?

We operate throughout the world and we manage the website from the U.S. There is not one set of data protection laws that cover Europe, the U.S. and other parts of the world.

European law requires us to protect information of EU citizens when it’s transferred to regions outside of Europe. Those steps include:

  • for international transfers to other HNF affiliates around the world, we rely on its Standard Contractual Clauses; and
  • for international transfers to service providers, the protections depend on the service provider concerned and its location, and include agreements containing data protection clauses as required by law.
  1. Do We Collect Personal Information of Children?

This website is not directed to children and we don’t intentionally collect, use or disseminate any personal information from children. If you believe we may have collected information from your child (under 16 in the EU or as specified by applicable local law), please contact us at [email protected] and we will make reasonable efforts to delete it from our records, when required by law. 

  1. How Is Personal Information Treated By Third-Party Websites?

The website may contain links to websites operated by third parties that we don’t control. Any information you provide to third-party websites will be governed under the terms of each website’s privacy policy. We are not responsible for the content, actions or policies of third-party websites.

  1. How Do We Protect Your Personal Information?

We take reasonable steps to ensure that your personal information remains accurate, timely and secure. However, while we strive to protect your personal information, we cannot guarantee or warrant its complete security because the Internet is not completely secure.

  1. What Additional Rights Are Afforded In California?

If you’re a California resident, California law permits you to ask us once a year, free of charge, for a list of the third parties to whom we have disclosed your personal information (if any, and as defined under applicable California law) for their direct marketing purposes in the prior calendar year, as well as the type of personal information disclosed to those parties. California residents may ask us not to share your personal information with third parties for their direct marketing purposes. To make such a request, please email us at [email protected]. You must include the name of this website and “California Resident” as the subject line, and your full name, e-mail address, and postal address in your message.

  1. What Additional Rights Are Afforded In The European Union?

Depending on the applicable law, you may have various rights in respect to your personal information, such as a right of access, rectification, restriction of or, objection to processing of your personal data (including processing for direct marketing), and portability to another controller and erasure. Please note that these rights are subject to certain limitations set out in law.

You can exercise your rights by contacting us at [email protected]. Please include the name of this website and “Data Subject Request” as the subject line, and your full name, email address, and postal address in your message.

If you do not want to receive advertising e-mails, you will be given an opportunity to opt-out in the communications you receive.

  1. How We Make Changes to This Policy?

We reserve the right to change this privacy policy from time to time. Any changes to this policy will be effective immediately and your continued use of the website will be deemed your acceptance. If we make material changes to this policy, we may provide you with a prominent notice to inform you about the changes, as required by law.

  1. How Can I Submit Questions or Comments?

If you have additional questions about this policy and our practices or if you have complaints about our use of your personal information, please contact:

The Privacy Department – GLOBAL

Herbalife Nutrition Foundation
800 W Olympic Blvd, Los Angeles, CA 90015
[email protected]

Data Protection Officer – EMEA

Herbalife Finance and Operations Service Centre
Puszkarska 7H, 30-644 Kraków, Poland
[email protected]

For users and members in the European Union, if you have concerns about our collection and use of your personal information that we cannot resolve to your satisfaction, you have the right to file a complaint with the competent Supervisory Authority in your jurisdiction.